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Frequently Asked Questions

Go to this page https://www.jackocreation.com , click on login “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed, and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.

You can easily change all your information on your account. Go to login page https://www.jackocreation.com and log in, then click “my account” and “edit”. Here you can change all your contact information.

We will send you the tracking code of the shipment when the parcel has been sent.

Shipping time will be confirmed on the order confirmation document.

Shipping costs are dependent on your location and the products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

• You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. The order summary will also be stored to your account. 

You can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

You can use all the major credit cards.

If you are a customer with an established customer relationship with Jacko Unlimited Enterprises, you can use our online shopping checkout process. If invoicing option is not activated for you although you are a repeated customer, please contact us at [email protected].

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact at [email protected] notify us about the problem. We can manage the order manually.

Sign into your account and go to “my account”. On “my account” you can change all your contact information

Delivery charges are dependent on the shipment requirements, You can see the shipping fees on the checkout process before the payment is made.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]

• All the products which are shown on our site are available. Order lead time depends on the products and quantities.

If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected]
On pricing and shipping-related issues you can contact customer support at [email protected] or call +215-808-2908.

Yes, you can return a product in the return section, or you can contact [email protected] to process your return.



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